Your privacy matters to us. This Privacy Policy explains exactly what personal data 9gld collects, how we use it, who we share it with, and how we keep it safe — in plain language you can actually understand.
Our Commitment to You
We built 9gld's data practices around six core principles — because Filipino players deserve to know exactly how their information is handled.
All data transmitted between your device and 9gld's servers is protected by 256-bit SSL/TLS encryption — the same standard used by major Philippine banks like BPI and BDO. Your login credentials, GCash details, and personal information are never sent in plain text.
9gld does not sell, rent, or trade your personal information to third-party marketers or data brokers — ever. Your data is used solely to operate your account, process transactions, and improve your experience on the 9gld platform.
9gld fully complies with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines. We are committed to upholding your rights as a data subject under Philippine law, including your right to access, correct, and erase your personal data.
We only collect the data we actually need. Every piece of information 9gld gathers has a specific, documented purpose — account management, KYC verification, payment processing, or platform security. We do not collect data speculatively or in bulk.
This Privacy Policy is written in plain English so you can actually understand it. No legal jargon designed to confuse. If you have questions about how 9gld handles your data, our support team is available 24/7 via live chat to explain anything in this document.
As a 9gld player, you have the right to access your data, request corrections, withdraw consent, and request deletion of your account data at any time. We process all data subject requests within thirty (30) days in line with Philippine data protection regulations.
Overview: This Privacy Policy ("Policy") describes how 9gld ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors ("you", "your") who access the 9gld platform at https://9gld.xyz. By registering an account or using the 9gld platform, you acknowledge that you have read and understood this Policy. This Policy forms part of our Terms & Conditions.
1.1 9gld is an online casino and gaming platform operating at https://9gld.xyz, designed and built for Filipino players. 9gld serves as the data controller for all personal information collected through the platform.
1.2 As data controller, 9gld determines the purposes and means of processing your personal data. We are responsible for ensuring that your data is handled in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) and all other applicable Philippine data protection regulations.
1.3 If you have any questions about how 9gld processes your personal data, you may contact our Data Protection Officer (DPO) at any time. Contact details are provided in Section 13 of this Policy.
2.1 Registration Data. When you create a 9gld account, we collect your full name, date of birth, email address, mobile number, and residential address. This information is required to verify your identity, confirm your eligibility to play (21+ years of age), and set up your account.
2.2 Identity Verification (KYC) Data. To comply with Philippine anti-money laundering regulations and PAGCOR requirements, we may collect copies of government-issued identification documents (such as a Philippine passport, SSS ID, UMID, or driver's licence), proof of address, and selfie photographs for identity verification purposes.
2.3 Financial Data. We collect information about your payment methods, including GCash account details, PayMaya account details, and Philippine bank account information (BPI, BDO, Metrobank, and others). We do not store full card numbers or complete banking credentials — payment processing is handled by our certified payment partners.
2.4 Transaction Data. We maintain records of all deposits, withdrawals, bonus credits, and gaming transactions associated with your 9gld account. This data is required for account management, dispute resolution, and regulatory compliance.
2.5 Technical Data. When you access 9gld, we automatically collect your IP address, device type, browser type and version, operating system, screen resolution, and session timestamps. This data helps us secure your account and optimise the platform experience.
2.6 Usage Data. We collect information about how you interact with the 9gld platform, including the games you play, session duration, betting patterns, and feature usage. This data is used to personalise your experience and improve our services.
2.7 Communications Data. If you contact 9gld customer support via live chat or email, we retain records of those communications to resolve your enquiry and improve our support quality.
Sensitive Personal Information: 9gld may collect sensitive personal information as defined under the Philippine Data Privacy Act, including government ID numbers and financial account details, solely for the purpose of KYC verification and payment processing. This data is handled with the highest level of security and access controls.
3.1 9gld uses your personal data for the following specific purposes:
Your Choice on Marketing: You can opt out of marketing communications from 9gld at any time by clicking the unsubscribe link in any promotional email, or by updating your communication preferences in your account settings. Opting out of marketing will not affect your ability to use the 9gld platform.
4.1 Under the Philippine Data Privacy Act of 2012, 9gld processes your personal data on the following legal bases:
5.1 9gld does not sell your personal data to third parties. We may share your data with the following categories of trusted partners and authorities, strictly on a need-to-know basis:
Third-Party Contracts: All third parties who process personal data on behalf of 9gld are required to enter into data processing agreements that obligate them to handle your data in accordance with the Philippine Data Privacy Act and 9gld's security standards. We do not permit our partners to use your data for their own marketing purposes.
6.1 9gld uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit 9gld.
6.2 Essential Cookies. These cookies are strictly necessary for the 9gld platform to function. They manage your login session, maintain your account security, and enable core platform features. You cannot opt out of essential cookies without affecting your ability to use 9gld.
6.3 Analytics Cookies. We use analytics tools to understand how players interact with 9gld — which games are most popular, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised where possible.
6.4 Preference Cookies. These cookies remember your language settings, display preferences, and other personalisation choices so you don't have to reset them every time you visit 9gld.
6.5 Managing Cookies. You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the 9gld platform. For detailed information on managing cookies in your browser, refer to your browser's help documentation.
7.1 9gld retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations.
7.2 Active Accounts. While your 9gld account is active, we retain all account, transaction, and KYC data necessary to provide our services and comply with our legal obligations.
7.3 Closed Accounts. Following account closure, 9gld retains your personal data for a minimum of five (5) years in accordance with Philippine anti-money laundering regulations and PAGCOR record-keeping requirements. After this period, data is securely deleted or anonymised.
7.4 Marketing Data. If you withdraw consent for marketing communications, we will remove you from our marketing lists promptly. However, we may retain a record of your opt-out to ensure we do not contact you again.
7.5 Support Communications. Records of customer support interactions are retained for two (2) years from the date of the interaction for quality assurance and dispute resolution purposes.
8.1 9gld implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes:
8.2 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, 9gld will notify the National Privacy Commission (NPC) of the Philippines within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
Your Role in Security: While 9gld takes extensive measures to protect your data, you also play an important role. Use a strong, unique password for your 9gld account, enable two-factor authentication where available, and never share your login credentials with anyone. Contact 9gld support immediately if you suspect unauthorised access to your account.
9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9gld. We are committed to honouring all valid data subject requests within thirty (30) days of receipt.
| Your Right | What It Means | How to Exercise |
|---|---|---|
| Right to Access | You can request a copy of all personal data 9gld holds about you, including how it is used and with whom it is shared. | Contact support via live chat or email |
| Right to Rectification | You can request correction of any inaccurate or incomplete personal data in your 9gld account. | Update in account settings or contact support |
| Right to Erasure | You can request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations. | Submit a deletion request to our DPO |
| Right to Object | You can object to the processing of your personal data for direct marketing purposes at any time. | Unsubscribe link in emails or account settings |
| Right to Portability | You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider. | Contact our DPO with a portability request |
| Right to Withdraw Consent | Where processing is based on your consent (e.g., marketing), you can withdraw that consent at any time without affecting the lawfulness of prior processing. | Account settings or contact support |
| Right to Complain | If you believe 9gld has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. | Visit privacy.gov.ph |
9.2 To exercise any of the above rights, please contact 9gld's Data Protection Officer using the contact details in Section 13. We may need to verify your identity before processing your request to protect against unauthorised access to your data.
10.1 The 9gld platform is strictly intended for adults aged twenty-one (21) years and above, in accordance with Philippine gaming regulations. 9gld does not knowingly collect personal data from individuals under the age of 21.
10.2 If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and return any deposited funds to the payment source.
Parental Advisory: If you are a parent or guardian and believe your child has registered on 9gld, please contact our support team immediately via live chat. We will investigate and take appropriate action without delay. We strongly encourage parents to use parental control software to prevent minors from accessing online gambling platforms.
11.1 9gld primarily processes and stores your personal data within the Philippines. However, some of our third-party service providers — including game suppliers and cloud infrastructure providers — may process data in other countries.
11.2 Where personal data is transferred outside the Philippines, 9gld ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to handle your data to the same standard required by the Philippine Data Privacy Act.
11.3 By using the 9gld platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described in this section.
12.1 9gld may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. The most current version of this Policy will always be available at https://9gld.xyz/privacy-policy.
12.2 Where changes are material, we will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect. The effective date at the top of this document will be updated to reflect the date of the most recent revision.
12.3 Your continued use of the 9gld platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting customer support.
13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9gld handles your personal data, please contact our Data Protection Officer (DPO).
13.2 You can reach the 9gld DPO and privacy team via email. Our privacy contact address is: [email protected]
13.3 For general account support, our customer support team is available 24 hours a day, 7 days a week via live chat on the 9gld platform. General support email: [email protected]
13.4 If you wish to lodge a complaint about 9gld's data practices with the Philippine data protection authority, you may contact the National Privacy Commission (NPC) directly. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.
Response Commitment: 9gld is committed to responding to all privacy-related enquiries and data subject requests within thirty (30) calendar days of receipt. For urgent account security matters, please use the live chat channel for the fastest response.
Play with Confidence
Now that you know how 9gld protects your privacy, join thousands of Filipino players enjoying 800+ games, instant GCash payouts, and 24/7 live support. Minimum deposit just ₱100. Must be 21 or older to play.
21+ 9gld is strictly for players aged 21 and above. Gambling can be addictive — please play responsibly. Visit our Responsible Gaming page for self-exclusion tools and support resources.